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Customer Service

Shipping & Delivery

We will usually send your order on the same day it is received providing it is placed before 4pm (AEST) Monday to Friday. Delivery to Brisbane (and surrounding areas) is a flat $20.00 per Order. Because our products are bulky (and can be considerably heavy), we will provide all other Customers with an individual quote for delivery. Please don't hesitate to contact us to discuss delivery options.

At times we rely on our Supliers for stock availability and hence products that are not in stock at the time of your order may be subject to delay.

Brisbane Safety Matting endeavours to fulfil its commitment to the stated delivery schedule but cannot guarantee to meet scheduled delivery times on all occasions. Delivery times are indicative only and we do not accept any liability for failure to meet scheduled delivery times or any inconvenience caused as a consequence.

Brisbane Safety Matting will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform with the purchase order. A period of 5 days from the date of delivery to alert us to non-conformity is given in the following situations:

  • Shipment of wrong / Damaged products
  • Short shipment of products from a consignment
  • Missing cartons from multiple carton consignments

In the above situations please contact the Returns Department.

When placing an order with Brisbane Safety Matting we require a physical street address or PO Box number. Please note that a signatory usually needs to be at the delivery address to sign for and collect the goods. If there is no-one present, then the goods may be redirected back to us and will be sent back to you at your cost upon notification, unless instructions are received to the contrary.

Risk of Damage and Loss
All risk of damage or loss is transferred to you upon dispatch of the goods/items to the advised mailing address. Brisbane Safety Matting undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does Brisbane Safety Matting insure against loss or damage of your purchase in transit, solely relying on the carriers own standard insurance policy, unless insurance is specifically requested by you at the time of placing your order.

 

Privacy & Security
In Short:
Any and all Information about yourself given to us by you and / or collected by us STAYS with us.

In Detail:
We respect your right to privacy! Any and all information collected at this site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise voluntarily disclosed to any person or company. Any information you allow Brisbane Safety Matting to collect will be held with the utmost care, and will not be used by us or any third party authorised by us in ways that you have not consented.

A more detailed explanation in the following statement discloses how we collect, use, and most importantly, explains the safeguards we place on the personal information you provide to us on our web site. Protecting your privacy is important to our team. For further privacy information, please contact us.

How Information is Collected
You remain anonymous while you browse through Brisbane Safety Matting shopping cart and web site pages. We only collect personal information such as your e-mail and order delivery address at the time that you wish to place an order with us.

We may request that you supply personal information, such as your e-mail address and postal address, for purposes such as, making a purchase, entering a competition or participating in a survey. This information will only be collected on a voluntary basis.

We do not share your profile with any other company or person, and no one other than Brisbane Safety Matting personnel who are under strict instructions to not disclose the information, can access your personal information.

How we use the Information
When you provide us with your e-mail address, Brisbane Safety Matting may send you updates on the latest products and special offers. You can opt out of our mailing list at any time, by opening our latest email, and clicking the unsubscribe link.

Your Acceptance of These Terms
By using the Brisbane Safety Matting website, you signify your agreement with our Internet Use Privacy Statement. If you are NOT able to agree with any aspect of this policy, please do not use our website. Brisbane Safety Matting reserves the right, at our discretion, to modify, add, or delete portions of this privacy statement. Changes to this policy will be posted on this page and your continued usage of the site signifies your acceptance of the new conditions.

Brisbane Safety Matting privacy statement is subject to change and may be reviewed at any time and without notice.

Our site may contain links to other sites. Brisbane Safety Matting is not responsible for the privacy practices or the content of other websites.

 

Returns & Replacements
All goods to be returned, whether defective or not, will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact us at sales@brisbanesafetymMatting.com.au. You will need to supply the following information which will be on your invoice before we can issue a Return Authorisation Number: -

  • Name and contact details
  • Product to be returned
  • Date of purchase
  • Reason for return

Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our store within this period; otherwise, the return may not be accepted. It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product. The Return Authorisation Number should be clearly visible on the outside of the product-shipping carton.

We accept no responsibility for loss or damage occurring in transit on return to Brisbane Safety Matting. We will test/evaluate all products returned. Some products may need to be returned to the manufacturer for testing. Brisbane Safety Matting will contact you to advise of the status of the returned product.

Unless stated otherwise under this Returns Policy, Brisbane Safety Matting reserves the right to refuse any returns that –

  • Are incomplete or missing parts; or
  • Are not returned in their original packaging, or
  • The customers has simply changed their mind on the purchase, or
  • Show signs of physical damage to the product or its packaging or
  • Does not include a valid Return Authorisation Number on the shipping label. 

Please contact us at sales@brisbanesafetymatting.com.au for all return authorisations.

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. Brisbane Safety Mattingp may accept a return within seven days of purchase if the product is unopened however a 20% restocking fee may apply. Exchanges or refunds can be given where goods are faulty as per the manufacturers stated warranty. Our Policy does not limit your rights under the Australian Trades Practices Act or the Fair Trading Act.

Manufacturers Warranty
All products, unless noted otherwise, are sold with a full manufacturer's warranty. The warranty periods vary by manufacturer and product, and conditions may apply.

You must contact Brisbane Safety Matting within seven days of first noticing the problem for which you are claiming warranty, and at least 14 days before the expiration of the warranty period specified by the manufacturer otherwise we may not be able to authorise a return.

You will be issued with a Return Authorisation Number in accordance with our Return Policy but you will need to specify that the goods are being returned under the manufacturer’s warranty. You will need to arrange for return delivery of the product to the address listed in the Return Policy. Brisbane Safety Matting will not pay, nor reimburse any costs associated with a customer-organised shipment under a manufacturer’s warranty.

The product must be received by our warehouse at least 7 days prior to expiration of the manufacturer’s warranty period so as to allow sufficient time for the product to be returned to the manufacturer before the expiration of the warranty period. Upon receipt of the product, Brisbane Safety Matting will return the product to the manufacturer or its authorised service Centre or agent for repair/ or replacement.

The product will be repaired or replaced at the sole discretion of the manufacturer. Should the manufacturer determine that the fault is not covered by the manufacturer’s warranty, then we will advise you of the quoted repair costs and ask if you wish to proceed with the repair. If you decide not to proceed with the repair, the manufacturer may charge you an inspection fee. Once the product is returned to Brisbane Safety Matting by the manufacturer or its authorised service centre or agent, we will arrange return delivery of the product to you at our cost.

For products where the manufacturer has determined that the fault is not covered by the manufacturer’s warranty, we require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you.

Discontinued Products
Brisbane Safety Matting will, under instruction from its vendors, discontinue some products from time to time. Your right to return these discontinued products may be limited.

 

Ordering
An order placed by you is an offer to purchase a particular product at the price and delivery charges specified on this Web Site. Brisbane Safety Matting reserves the right to accept or reject your offer for any reason. Prices and products and delivery charges, and product and service availability are current at the time of issue but are subject to change at any time without notification. To efficiently process your order you must submit your name, a valid email address, mailing address, and telephone contact details. You must provide accurate personal details and information and must not transmit any material of any kind which contains a vvirus, malicious computer code transmitted on or though the Web Site or other harmful component. Your contract with Brisbane Safety Matting is operable when Brisbane Safety Matting advises that your order has been accepted and receipt of your payment is confirmed.

 

Payment, Pricing & Promotions
We currently accept payments via the following methods:

  • Credit Card payment via PayPal (Paypal account not required to use this method)
  • PayPal
  • Australian Cheque or Money Order sent to our nominated Postal Address
  • Funds transferred Electronically to our nominated Bank Account

Please note that Goods will not be sent until payment has been confirmed.

Pricing Information
All prices displayed are in Australian Dollars, and include GST. Prices of products and services displayed on this Web Site are deemed to be current. However prices vary on occasion and products may be subject to availability.

 

External Links
Brisbane Safety Matting Web Site may at any time display third party advertisements, embedded and non-embedded hyperlinks, referral buttons and other pointers to Internet Web Sites operated by third parties or their licensees or contractors. We do not endorse or recommend the products, services or content of the advertisement nor accept any responsibility for the contents of any linked Web Sites or any hyperlink contained within a linked Web Site. Any offer that you can accept by linking to the third party advertiser's Web site and executing the relevant transaction is made by you at your own risk. Brisbane Safety Matting is absolved of any responsibility of any outcome as a consequence of your access.

Limitation of Liability
Brisbane Safety Mattingwill in no circumstances, to the extent permitted by law, be liable for any damages or loss whatsoever, whether direct, indirect, punitive, special, or consequential. Nor will Brisbane Safety Matting be liable for any loss of profits that are directly or indirectly related to the use of, or the inability to use, Brisbane Safety Matting Web Site, even if advised of the possibility of such damages or that such damages were foreseeable.

Where Brisbane Safety Matting is unable to exclude liability for breach of terms and/or conditions of any implied warranty by virtue of any statute, then its liability shall be limited to any one or more of the following:

  • If the breach relates to products
  • The replacement of the goods or the supply of equivalent goods
  • The repair of the goods
  • The payment of the cost of replacing the goods or of acquiring equivalent goods or
  • The payment of the cost of having the goods repaired or
  • If the breach relates to services supplied or offered
  • The supplying of the services again or
  • The payment of the cost of having these services supplied again

 

Disclaimer
The information contained within this Web Site is provided by Brisbane Safety Matting in good faith that the information is accurate and current and is represented in accordance with Australian law.

To the extent that this law is not in accordance with the country within which you reside or are accessing this Web Site, this disclaimer does not apply to you and you should refrain from accessing and purchasing from it. If you proceed and do access and purchase from our Web Site you acknowledge that you agree with the Terms and Condition contained herein and agree to indemnify Brisbane Safety Matting of any damages, losses or costs you incur as a consequence.

Brisbane Safety Matting makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content and materials, including the currency, accuracy or completeness, of any content or any information provided by third parties on our Web Site. Brisbane Safety Matting disclaims the accuracy of all descriptions and specifications of the products included.

Brisbane Safety Matting will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Brisbane Safety Matting will not guarantee that your access to our Web Site or the functions contained within will be uninterrupted or error free. We do not guarantee that any errors will be corrected or that the Web Site or the server is free of viruses, malicious computer code transmitted on or through the Web Sites or other harmful components.

All rights not expressly granted in these Terms are reserved.

Termination
Brisbane Safety Matting reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion and at any time without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by Brisbane Safety Matting set out in the Terms will survive termination.

Fraud
Unauthorised use of a credit card, use of an invalid card and the provision of a false name and personal details will be considered fraudulent. All fraudulent activity will be subject to prosecution by the fullest extent of the law.

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